MTI highly recommends users to check their Video & Audio settings before starting a Visit (Please refer questions 1 through 3 in "General" section & questions 1,4 in "TroubleShooting" section of our Knowledge Base)
Before starting your Visit, please make sure to close all third party applications that makes use of your Webcam, e.g., Skype, Yahoo Messenger, Google Talk, Microsoft Netmeeting, Logitech Quickcam etc. Your Visit will not be successful unless your webcam is free.
Checklist to prepare for a "From-Home" visit:
1.) Do you own a Pentium 4 processor 1.5 GHz or better with at least 512
MB of RAM? You can check by pressing WINDOW + PAUSE/BREAK keys.
2.) Is your machine, Windows based (Win XP, Vista, 7, 8)?
3.) Is your machine connected to a Webcam, Headphones or Speakers or
4.) Does your machine have Java Runtime Environment(JRE) version 6 &
Microsoft Silverlight version 3 or above?
5.) Does your machine have an "Internet Explorer" browser greater than
Version 6 (i.e. Version 7, 8, 9, or 10)?
6.) Is your Internet connection consistent?
7.) Are your Audio & Video devices working fine? You can test your Audio &
Video devices by clicking "Next>>" below.
8.) Did you close all third party applications that makes use of your
Webcam, e.g., Skype, Yahoo Messenger, Google Talk, Microsoft
Netmeeting, Logitech Quickcam etc.?
9.) Did you close all other browser windows/tabs other than MTI Visitor
To check your Audio & Video devices, click Next.